FAQs
Do you accept Custom and Personalized orders?
We would be happy to customize or personalize your order. Please email us at flippinbroads@gmail.com or message us here in our Etsy Shop for any requests not currently listed.
Sizing details
Sizes may vary as ALL of our creations are one-of-a-kind. Check the details section of the item for specific sizes and variations. If you would prefer a specific size that is not offered, please email us at flippinbroads@gmail.com or message us here in our Etsy Shop to discuss.
Lost or damaged items
+ For damaged item: TFB requires photos of damage, including packaging (All Sides). Once photos are received & reviewed we will discuss if a refund is necessary. Refund ONLY with return of item(s).
+ For lost mail: The time period waited until an item is considered lost depends on your location. If the tracking shows delivered TFB will do what we can to help track it down.
+ For refused/address fault: If the item is returned to TFB, it can be re-shipped (postage paid by buyer) or we can discuss a refund (minus original shipping). Please double check your address.
+ Items returned without previous arrangement with TFB will incur a shipping charge (paid by buyer) if you request it resent.
Are the items listed the actual item I will receive?
All of our creations are one-of-a-kind, so the photos you see in our shop are of the actual item you will receive.
We take our own photos... while we take great care to capture the actual colors, dimensions, viewing angles, etc. cameras may pick up slight color tones that may or may not actually be present. Also, please note that many computers and mobile device screens are more optimized for color vibrancy and clarity than others. We take all the above factors into consideration, and can not guarantee the actual item is EXACTLY what you see on an illuminated electronic screen.
Are your items handmade or manufactured?
Other than our Vintage Finds, All of our products are handcrafted by us (TFB). We take great pride in creating each item with recycled, salvaged, reclaimed and repurposed materials. Due to the nature of our materials, some may contain "flaws". We at TFB feel these "flaws" add to the beauty of the creation!
Each individual listing will state the type of product listed in its detailed description.
Where do you sell your items?
We are unable to accept exchanges due to our creations being one-of-a-kind.
Please contact us if there are any issues with your purchase and will be happy to discuss resolutions. ThoseFlippinBroads@gmail.com or via Etsy Shop Messages.